How to Contact KoloQR
KoloQR has one contact address: support@koloqr.com. It reaches the person who builds and maintains the generator, and a reply usually takes a day or two. There is no phone line, no live chat, and no support desk in between.
Write to support@koloqr.com. A bug in the KoloQR generator is fixed fastest when the email says which browser and version you were using and what you clicked before it went wrong - the generator runs on your own device, so that is where most differences come from. For a code that will not scan, attach the exported file rather than a photo of the screen, and add the printed width in millimetres and which phone failed to read it. Never send a code carrying a Wi-Fi password you actually use; rebuild the same design with dummy content instead.
Some things no reply can fix, because of how KoloQR is built rather than because of policy. KoloQR stores nothing on a server, so a code you closed the tab on cannot be recovered and has to be rebuilt - keeping the SVG export is what prevents that. A printed static QR code carries its destination inside the symbol, so re-pointing one means generating a new code and reprinting it. And KoloQR never sits between a scan and its destination, so there are no scan counts to look up - and no accounts and no paid plan, which means any invoice claiming to come from KoloQR did not come from KoloQR.
Why KoloQR?
- Create QR codes for websites, menus, Wi-Fi, PDFs, and business cards
- Customize colors, logos, and unique shapes
- Download high-quality PNG and SVG files
- Built for both print and digital
